FAQ'
Q.1 Where do you ship?
Ans. We currently ship across the United States only.
Q.2 How long does shipping take?
Ans. Processing Time: 1–3 business days
Shipping Time: 7–15 business days
Delivery times may vary depending on location and product availability.
Q.3 Will I receive a tracking number?
Ans. Yes. Once your order is shipped, a tracking number will be sent to your email so you can track your package.
Q.4 Can I change or cancel my order?
Ans. If your order has not yet been shipped, you may request a change or cancellation by contacting us as soon as possible.
Once shipped, orders cannot be canceled.
Q.5 What is your return policy?
Ans. We accept returns within 30 days of delivery for eligible items.
Please refer to our Return Policy page for full details.
Q.6 How long do refunds take?
Ans. Approved refunds are processed within 5–10 business days and issued to the original payment method.
Q.7 What if I receive a damaged or wrong item?
Ans. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or refund.
Q.8 How can I contact customer support?
Ans. You can reach us via email:
📧 support@sparkandsurprises.com
⏰ Monday – Friday, 9:00 AM – 5:00 PM (EST)
We usually respond within 24–48 business hours.